Measuring Quality Culture: Indicators Beyond Audit Outcomes

Summary

Audit results describe the past. This paper proposes leading indicators of quality culture that sites can measure monthly, and shows how they relate to deviation recurrence.

Key takeaways

1. 01Six leading indicators that predict deviation recurrence
2. 02How to collect them without adding reporting burden
3. 03Presenting culture data to site leadership
4. 04Pitfalls when indicators become targets

Written for

• QA heads
• Site leadership
• Operational excellence